ACE HÔTEL Health Charter

Covid-19 Health Charter

ACE Hotel

Dear customer,

Following government announcements, we remain committed to respecting the directives and recommendations of the public authorities in force in the fight against COVID-19.
Our Hotels remain open and adapt their opening hours. To find out the opening hours of the hotels, we invite you to visit the website of the hotel you are interested in.
We offer on-site catering to compensate for restaurant closures.
Our aim is to make your stay pleasant by complying with the new sanitary measures.

Catering offer:

  • Available in jars to take away and enjoy in your room.

  • If it is a hot preparation, it will be reheated by a member of the team, with mask and disposable or washable gloves to be removed in the breakfast room.

The ACE HOTEL teams are committed to:

  • Respect the directives and recommendations of the public authorities in force in the fight against COVID-19.

  • Respect the ACE HOTEL health protocol.

  • Use virucidal products.

  • Respect the barrier gestures.

  • Respect the physical distance.

  • Wear masks, disposable or washable gloves.

  • Wash hands with soap regularly.

  • Use hydro-alcoholic gel before each contact with objects intended for you.

  • Stand back in case of symptoms of COVID-19.

The client agrees to :

  • Respect all the instructions set up in the hotel.

  • Respect the physical distance in force.

  • To open the window when leaving the room.

  • Put the used linen in the bag provided for this purpose.

  • To leave your room card in the box provided for this purpose.

  • Prefer payment by credit card with the invoice sent by e-mail.

  • Only one person in the lift.

Our services in reception and common areas:

  • Hydroalcoholic gels are available to customers in the common areas.

  • Installation of Plexiglas at reception to ensure an effective barrier.

  • Reinforcement of cleaning and disinfection procedures at points of contact:
    door handles, switches, elevator buttons, door pushers, stair railings,
    receiving bank, etc. 5 times a day.

  • Systematic disinfection of room access cards.

  • Installation of distance signs and COVID 19 informations.


  • Complete cleaning/disinfection of the entire bedroom, bathroom and toilet with products virucides.

  • A welcome kit will be given upon arrival.

  • During a stay of more than one night, the room will only be cleaned at the request of the client.

  • A set of clean linen is available every day on request.

  • Between each client, systematic change of all linen and welcome products put at your disposal. disposition, including unused items.

  • Each cleaned room will be checked by a member of our team. A certificate of
    name check will be placed on the room desk.

A reorganized breakfast and catering offer
Thank you for placing your order upon receipt upon arrival.

  • An all-you-can-eat buffet breakfast, to take away or enjoy in your room.
    The Breakfast Buffet is prepared by a member of the team, wearing a mask and disposable or washable gloves.

Our ACE HOTEL teams look forward to welcoming you.